For people who received a message from us
You’ve received an email or letter from Nemexio. Here’s what it means.
First of all, thank you for taking a moment to find out more. A business you have worked with uses Nemexio to keep track of its invoices. It asked us to remind you, on its behalf, about a payment that appears to be due. This page explains who we are, how to check the message, and the simple options you have.
- Sent on behalf of a business you know
- We are not a debt collection agency
- We never add charges of our own
Who we are
A reminder service, working for a business you know
Think of us as the business's assistant for its invoices: we write politely, in its name, so nothing is forgotten on either side.
What Nemexio is
- Software used by the business that sent you the invoice, to keep track of what is due and send reminders.
- Authorised by that business to write to you in its name, about its own invoices.
- A way to reach the business quickly: to pay, to say you've already paid, or to raise a problem.
What Nemexio isn't
- We are not a debt collector, a bailiff or a law firm, and we have not bought your debt.
- We don't decide what you owe: the amount comes from the business's own invoice.
- We never ask for card details by email, text or phone.
Is it genuine?
Four quick ways to check the message
It's right to be careful with any message about money. A genuine reminder sent through Nemexio always passes these checks.
It names a business you know
The email or letter shows the trading name of the business you dealt with, and the work or goods it relates to.
The invoice details match
Invoice number, date and amount should match an invoice you received. If they don't, tell us — see below.
Payment goes to the business
The pay link opens a secure Stripe page, or you pay using the bank details on the business's invoice.
In doubt? Call the business
Use a phone number or email you already have for them — not one from a message you're unsure about.
What happens next
No surprises: here is how reminders usually go
Every step is spaced out and polite. The moment you pay, reply or report a problem, the sequence stops or pauses.
A friendly reminder
Usually shortly after the due date. Just a nudge, in case it slipped through.
A follow-up
If nothing has happened, a second note with the invoice details again.
A firmer notice
For businesses only, it may mention the statutory interest the law allows the supplier to claim.
The business decides
If an invoice stays unpaid and unanswered, the business — not Nemexio — decides whether to take further steps.
What we ask of you
Just one thing: let the business know where things stand
Whatever your situation, a quick answer is all that's needed. Pick the one that fits — each of them stops or pauses the reminders.
You can pay
Use the secure payment link in the email, or the bank details on the original invoice. Once the payment is recorded, the reminders stop on their own.
You've already paid
Thank you — payments can cross in the post. Reply to the email with the date and reference so the business can match it, and the reminders will stop.
Something isn't right
Use the “Report a problem” link at the bottom of the email: wrong amount, work not finished, invoice not received. Reminders pause while the business looks into it.
You need a little more time
Reply to the email or contact the business directly to agree a date or a payment plan. Most businesses would much rather agree a plan than keep sending reminders.
Finding it hard to pay? You’re not alone.
If you are a private individual, reminders sent through Nemexio follow stricter rules: a gentle tone and no interest or fees. Free, confidential advice is available from these organisations:
Your details are safe
We only use your name, email and invoice details to send reminders for the business that issued the invoice. We never sell them or use them for marketing.
Application data is hosted on the Base44 platform, whose technical infrastructure and physical security are independently audited and hold ISO 27001 and SOC 2 Type II certifications.
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